Privacy Policy
How we collect, use and protect your personal information.
Who we are
This website is operated by TecXperia ("we", "us", "our"), headquartered in Warrington, United Kingdom, with regional offices in Pakistan, the United Arab Emirates and Canada. We are the controller of the personal information described in this policy. If you have any questions, contact us at sales@tecxperia.com.
Information we collect
- Information you give us — when you use our contact form, email us or message us on WhatsApp: your name, company, email address, phone number, the product you're interested in and the content of your message.
- Technical information — our hosting provider records standard server logs (such as IP address, browser type and the pages requested) to keep the website secure and running.
Cookies and tracking
This website does not use cookies, analytics or advertising trackers. Our fonts and images are served from our own website, so your visit is not shared with third-party font or tracking services. If this changes, we will update this policy and ask for your consent where required.
How we use your information
- To reply to your enquiry and arrange demos or consultations.
- To provide our products and services if you become a client.
- To keep our website secure and prevent misuse.
We rely on our legitimate interests in responding to enquiries and running our business, and on taking steps at your request before entering into a contract. We do not sell your personal information or use it for automated decision-making.
Who we share it with
Your enquiry may be handled by our team in the office best placed to help you, including our regional offices in Pakistan, the UAE and Canada.
We only share your information with service providers who help us run our business, such as our website host and form handler (Netlify, Inc.), our email provider and, if you contact us that way, WhatsApp (Meta Platforms). Some of these providers process data outside the UK; where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses.
How long we keep it
We keep enquiry details for as long as needed to respond and follow up, and for no longer than 24 months unless you become a client. Client records are kept for as long as our contract and legal obligations require.
Your rights
Under UK data protection law you have the right to access, correct or delete your personal information, to restrict or object to how we use it, and to data portability. To exercise these rights, email sales@tecxperia.com.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.